terms & conditions
SHIPPING & DELIVERY
all Orders are processed and shipped within 48 hours. Any orders placed on a Saturday, Sunday or Public Holiday will be processed within 24 hours of the next business day. Your package will be delivered within 5 business days.
All items are shipped via Posti at a flat rate of 5 €. You will be provided with tracking details as soon as your order has been shipped. Parcels are delivered for you to collect from the nearest Parcelpoint. For the time being Sonjanatalia does not ship internationally.
PLEASE NOTE: Any delivery date or time specified by sonjanatalia is a best estimate only, and sonjanatalia will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
goods in saleable condition, unworn, and with original tags attached may be exchanged for a different size or style, or returned in exchange for a refund. Items can only be returned within 14 days after receiving them, after this time all sales are final.
Please email email@example.com (within 14 days of receiving your order) to inform us about your return. You will need to provide your full name, order number, item/s and reason for return. You will then receive further instructions on how to return you order. All returns are free of charge.
In the event that the package is not received or lost in transit, sonjanatalia will not be liable if there is no tracking information. Sonjanatalia observes the right to deny refunds if the merchandise returned fails to meet our refund policy requirements.